Homeowners
Warranty
Request.
Already living in your TIH home? Emergency numbers, how the one-year warranty works, and the request form, all on this page. We confirm every written request within one business day.
Emergency? Call the contractor directly
Electrical, heating and air, and plumbing emergencies are the only requests that may be made by phone.
How a warranty request works
1. List it, with page and paragraphEach warrantable item goes with the Homeowner Handbook page and paragraph number that describes it. That reference is required, and incomplete lists are returned.
2. Send it in writingUse the form below, or email renee@tihhomes.com. No warranty requests are taken over the phone, and the builder in the field cannot act on anything that has not come through the warranty department in writing.
3. We call you within one business dayWe confirm receipt within 24 hours or the next business day, go over your list, and schedule the warrantable repairs. Customer service hours are Monday to Friday, 8:00 a.m. to 5:00 p.m.
Before you begin
With the exception of specified emergencies, all requests for service must be in writing. Using your Homeowner Handbook, list each warrantable item along with the page number and paragraph number where it is described in your Handbook. Requests missing this information may be returned.