Process · 03 of 03
The Homeowner
Handbook.
After the two-hour orientation comes one more hour with the TIH closing representative: the homeowner handbook, every warranty, every detail, all in one tabbed binder.
The Short Answer
The handbook session is approximately one hour with the TIH closing representative covering warranties, maintenance, and ownership details. It's often a separate appointment a few days after the orientation (e.g., orientation Monday 1pm, handbook Friday 1pm). The binder is the document buyers reach for in year one and again in year ten.
Three Closing Beats
Orientation · Handbook · Keys
Most TIH closings happen in two appointments. The orientation on day one, the handbook and paperwork on day two. Buyers consistently describe this sequence as one of the most meaningful parts of building with TIH.
The Orientation
Two hours with a TIH manager. Front to kitchen. Every system explained. Covered in detail on the walkthrough page.
The Handbook
Led by the TIH closing representative. Approximately one hour. The homeowner handbook covers every warranty, every system, every reference number you'll ever need.
The Keys
Final signatures at the closing table. The build is 100% complete, the questions are answered, and the binder is in your hands. The home is yours.
Inside The Binder
Everything In One Place.
The handbook is tabbed and organized so the answer to almost any question about your home is a page flip away. It turns "where did we put that?" into "it's on page 14."
Every Warranty
Every warranty for your home, gathered and tabbed in one place.
Every Manual
Operating and care manuals for the systems and appliances in your home.
Paint Codes & SKUs
Paint colors, fixture model numbers, and finish selections for touch-ups and repairs.
Contractor Contacts
The trades who built your home, so you know exactly who to call.
Maintenance Schedule
What to check, clean, and service, and when, to keep the home running well.
Steve's Mobile Number
Not a call center. The builder's own number, right there in the binder.
What Buyers Tell Us
Where House Becomes Home.
From our office team: buyers don't talk about TIH the way they talk about other builders. They say TIH built them "not only a nice house, but a place to call home," and that they became "part of the TIH family." Years after closing, the office still hears pleasant communications between TIH owners and Steve and Renee.
The handbook is one of the reasons that language sticks. Every warranty, manual, maintenance schedule, and Steve's mobile number lives in a single binder. The home doesn't feel handed off, it feels handed over.
The Three Processes Work Together.
The 18-stage build delivers a finished home. The orientation explains it. The handbook keeps it explained for years. Each one matters; together they're what makes TIH different.